🌙 How long does processing take?

Each mug and tumbler is personally designed and handmade with care. Because of this, our processing time is up to 7 days before your order ships.

🚚 When will my order arrive?

Delivery times vary depending on your region. Once your order ships, you’ll receive a tracking number to follow your package’s journey! Estimated shipping times:

Canada: 3-9 business days

Express shipping (1-2 days) is available at checkout for an additional fee.

🔮 Please note: We are not responsible for carrier delays, but we’ll do our best to assist if an issue arises!

🎨 Are your products really handmade?

Yes! Every mug and tumbler is designed, printed, and sublimated by hand in our studio. Each piece is unique, and small variations (like minor color differences) are part of the handmade charm!

📦 Do you accept returns or exchanges?

Since our products are custom and handmade, we do not accept returns or exchanges unless the item arrives damaged. If you receive a damaged item, please email us within 48 hours of delivery with clear photos, and we’ll be happy to help!

🎁 Do you offer gift wrapping?

At the moment, we do not offer gift wrapping, but our products come beautifully packaged, ready for gifting!

✨ Do you take custom orders?

Right now, we are not accepting custom orders, but we may offer them in the future! Keep an eye on our store for updates.

📦 What should I do if my package is lost?

If your package has not arrived within the estimated delivery time, please check your tracking number. If it appears to be lost, contact us at info@ateliernimara.com, and we’ll assist you in filing a claim with the carrier.

💌 How can I contact you?

For any questions, you can:

📩 Send us a message through our Contact Page

📧 Email us at: info@ateliernimara.com